Question 1

How are gemstones packaged and insured during international shipping?

Accepted Answer

All gemstones and jewelry are packaged in tamper-evident luxury security boxes and shipped with 100% full-value transit insurance via specialized courier services (DHL, FedEx, or Ferrari Express).

Question 2

How long does international gemstone delivery take from Sri Lanka?

Accepted Answer

Express international delivery typically takes 3 to 7 business days following NGJA customs appraisal and export clearance.

Question 3

Are customs duties and import taxes included in the purchase price?

Accepted Answer

Shipping costs include Sri Lankan export duties and insurance. Destination import tariffs, VAT, or GST are determined by the destination country's customs authority.

Question 4

Do shipments include tracking numbers?

Accepted Answer

Yes. Real-time end-to-end tracking is provided immediately once the package is dispatched, with direct signature required upon delivery.

Shipping Options & Information