Ishq Gems - Luxury Gems & Jewelry Marketplace

Our Commitment to Privacy

At Ishq Gems, operated by Ishq (Gems Pvt) Ltd, we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, share, and protect your information when you use our platform at https://ishqgems.com.

1. What Data We Collect

Personal Information

Identity Information: Name, email address, phone number, date of birth
Address Information: Billing address, shipping address, country of residence
Government ID: National Identity Card (NIC), passport number, or other government-issued ID
Financial Information: Payment method details, billing information
Professional Information: Business license, tax registration (for sellers)

Business Information (For Sellers)

Business name and registration details
Tax identification numbers
Bank account information for payments
Business licenses and certifications
Professional references and credentials

Product Information

Gemstone listings, descriptions, and specifications
Product images and videos
Certification documents and lab reports
Pricing and inventory information
Transaction history and order details

Technical Information

IP address and device information
Browser type and version
Operating system and device specifications
Pages visited and time spent on our platform
Cookies and similar tracking technologies

2. Why We Collect Your Data

We collect and process your personal data for the following purposes:

Account Management: Creating and managing your user account
Transaction Processing: Processing purchases, payments, and orders
KYC & Verification: Verifying identity and business credentials for sellers
Order Fulfillment: Shipping products and tracking deliveries
Customer Support: Providing assistance and resolving issues
Platform Security: Preventing fraud and ensuring platform safety
Legal Compliance: Meeting regulatory requirements and legal obligations
Communication: Sending updates, notifications, and promotional materials
Analytics: Improving our platform and user experience
Marketing: Personalizing content and advertising (with consent)

3. How We Share Your Data

We may share your personal data with:

Service Providers

Payment processors (Stripe, PayPal, etc.)
Shipping and logistics companies
Cloud storage and hosting providers
Email service providers
Analytics and marketing platforms

Legal Authorities

Law enforcement when required by law
Tax authorities for tax compliance
Regulatory bodies for compliance purposes
Courts and legal representatives in legal proceedings

Business Partners

Other users (buyers and sellers) for transaction purposes
Verification services for identity and business checks
Insurance providers for shipment protection

4. Cookies & Analytics

We use cookies and similar technologies to enhance your experience:

Essential Cookies

Authentication and session management
Shopping cart functionality
Security and fraud prevention

Analytics Cookies

Google Analytics for website performance
User behavior and interaction tracking
Platform optimization and improvements

Marketing Cookies

Personalized advertising and content
Social media integration
Email marketing optimization

You can manage your cookie preferences through your browser settings or our cookie consent banner.

5. Your Rights

You have the following rights regarding your personal data:

Access Right

Request a copy of your personal data we hold

Correction Right

Request correction of inaccurate or incomplete data

Deletion Right

Request deletion of your personal data

Portability Right

Request transfer of your data to another service

Objection Right

Object to processing of your data for certain purposes

Restriction Right

Request limitation of processing in certain circumstances

To exercise any of these rights, please contact us using the information provided below.

6. Data Retention

We retain your personal data for as long as necessary to:

Provide our services and maintain your account
Comply with legal and regulatory requirements
Resolve disputes and enforce our agreements
Prevent fraud and ensure platform security

Specific Retention Periods:

Account Data: Retained while account is active + 2 years after closure
Transaction Records: 7 years for tax and legal compliance
Communication Records: 3 years for customer support purposes
Marketing Data: Until consent is withdrawn or 2 years of inactivity

7. Data Security

We implement appropriate technical and organizational measures to protect your data:

SSL/TLS encryption for data transmission
Secure data centers with restricted access
Regular security audits and updates
Access controls and authentication measures
Data backup and recovery procedures
Employee training on data protection

8. International Data Transfers

As we serve customers globally, your data may be transferred to and processed in countries outside Sri Lanka. We ensure appropriate safeguards are in place for such transfers, including:

Standard contractual clauses
Adequacy decisions by relevant authorities
Certification schemes and codes of conduct
Your explicit consent where required

9. Contact for Privacy Requests

For any privacy-related questions or to exercise your rights, please contact:

Data Protection Officer

Ishq (Gems Pvt) Ltd

Email: gemsishq@gmail.com

Phone: +94 76 495 9148

Address: Sri Lanka

We will respond to your request within 30 days of receipt.

10. Children's Privacy

Our platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting a notice on our website or sending you an email notification.