Last updated: November 30, 2025
At Ishq Gems, we stand behind the quality and authenticity of every piece in our collection. We want you to be completely satisfied with your purchase. If for any reason you're not happy with your gem or jewelry, our returns and exchanges policy is designed to make the process as smooth as possible.
You have 30 days from the date of delivery to return your purchase for a full refund.
Items must be in original condition, unworn, and include all original packaging and certificates.
Email us at returns@ishqgems.com or call +94 11 234 5678 within 30 days of delivery
Include your order number, reason for return, and photos if applicable
We'll send you a Return Authorization Number (RAN) and shipping instructions
Securely package the item with all original materials and ship using our prepaid label
We offer exchanges for size adjustments, different gem cuts, or alternative pieces of equal or greater value.
If you receive a damaged or defective item, we'll make it right immediately:
Items damaged during shipping will be replaced or refunded immediately. Contact us within 48 hours of delivery with photos.
We guarantee our craftsmanship. Any manufacturing defects will be repaired or replaced at no cost to you.
If a gem doesn't match its certification, we'll provide a full refund plus return shipping costs.
Extended Return Window: International customers have 45 days from delivery to account for longer shipping times.
Customs & Duties: Original customs duties paid by the customer are non-refundable. Return shipping may incur additional duties.
Shipping Costs: Return shipping costs are covered by Ishq Gems for defective items, but customer's responsibility for other returns.
Documentation: All original customs forms and certificates must be included with international returns.
Returns Processing Center
Sri Lanka
Customer Service Hours
Monday - Friday: 9:00 AM - 6:00 PM (GMT+5:30)
gemsishq@gmail.com
Response within 24 hours
+94 76 495 9148
Available during business hours
This returns policy may be updated from time to time. Any changes will be posted on this page and will take effect immediately. For returns initiated before policy changes, the original policy terms will apply.