Help Center
Find answers to common questions, learn how Ishq Gems works, and get support with buying or selling gemstones and jewelry. Our comprehensive guide covers purchasing, auctions, custom requests, account security, shipping, and more.
For Buyers
Everything you need to know about purchasing gemstones and jewelry, using our AI assistant, bidding on auctions, and tracking your orders
For Sellers
Your guide to becoming a successful seller, managing your store, creating auctions, handling proposals, and receiving payouts
Platform Usage & Policies
Understanding account types, security features, payments, shipping, messaging, and platform policies
Still Have Questions?
Our expert support team is here to help you with any questions about buying, selling, or using the Ishq Gems platform.
Emergency Support
For urgent issues related to high-value transactions, shipping problems, or suspected fraud, call our 24/7 emergency line:
Emergency: +94 76 495 9148