Ishq Gems - Luxury Gems & Jewelry Marketplace

Help Center

Find answers to common questions, learn how Ishq Gems works, and get support with buying or selling gemstones and jewelry. Our comprehensive guide covers everything you need to know.

For Buyers

Everything you need to know about purchasing gemstones on Ishq Gems

For Sellers

Your guide to becoming a successful seller on our platform

Platform Usage & Policies

Understanding how Ishq Gems works and our policies

Need More Help?

Still Have Questions?

Our expert support team is here to help you with any questions about buying, selling, or using the Ishq Gems platform.

Email Support

Get detailed help via email

gemsishq@gmail.com

Phone Support

Speak with our experts directly

+94 76 495 9148

Contact Form

Send us a detailed message

Contact Page →

Emergency Support

For urgent issues related to high-value transactions, shipping problems, or suspected fraud, call our 24/7 emergency line:

Emergency: +94 76 495 9148

Help Center

For Buyers

How do I buy a gemstone on Ishq Gems?

Are all gems certified and authentic?

What if I receive a fake or incorrect product?

Can I return a gemstone after purchase?

How do I contact a seller before buying?

For Sellers

How do I become a seller on Ishq Gems?

Can I upload and manage my gem listings myself?

Do I need an NGJA license or certification to sell?

What fees and commissions do you charge?

Platform Usage & Policies

What are the different account types?

How does the seller verification process work?

How do transactions and payments work?

How does shipping and delivery work?

How are disputes and complaints handled?

What are the different shipping methods available?

Still Have Questions?

Email Support

Phone Support

Contact Form

Emergency Support